Office Administrative Assistant Practice Exam

Which procedure most effectively addresses patient billing issues after a service?

1. Send a follow-up letter

2. Call the patient

3. Contact the insurance company

4. Issue a statement

The correct answer is: Issue a statement

Issuing a statement effectively addresses patient billing issues after a service because it provides the patient with a clear and itemized account of what services were rendered, the costs associated with those services, and any payments already made, whether by the patient or their insurance provider. A detailed statement can clarify any discrepancies or misunderstandings regarding payments owed and serves as an official record that both the provider and the patient can reference. While sending a follow-up letter can demonstrate communication and care, it may not provide the immediate clarity needed regarding billing specifics. Calling the patient might be useful for personal interaction and to resolve issues, but it lacks the documented detail that a statement provides and may not be the most efficient means to address complicated billing queries. Contacting the insurance company can be necessary if there are claims or payment issues, but it does not directly resolve the patient's immediate concern about their bill. Therefore, issuing a statement is the most comprehensive way to address billing issues effectively.